Docusign reviews

3.6

61% would recommend to a friend

(3,629 total reviews)
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Allan Thygesen

60% approve of CEO

48% positive business outlook

Docusign has an employee rating of 3.6 out of 5 stars, based on 3,629 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Docusign employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

4K reviews
2.0
Feb 20, 2016
Recommend
CEO approval
Business Outlook

Pros

Interesting technology. Offices are beautiful. Cafeteria is filled with free, healthy snacks. There is even a Coffee Room where you can create your own free custom coffee drinks. People are mostly friendly and competent.

Cons

Where is the IPO? Unreasonable, unattainable quotas have sent many good reps and managers packing. Bottom line: Enjoy the free coffee and snacks because unless you are one of the very few, that is all you'll be able to afford while working at DocuSign.

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Docusign Response
10y
Thank you for sharing your thoughts. We wish you luck on your next adventure.
1.0
Feb 18, 2016
Recommend
CEO approval
Business Outlook

Pros

The product is good and continuing to improve.

Cons

Enterprise management is a messy snake pit of politics and incompetence. Less than 5% of enterprise reps are at or over quota in any given year of the last 5. The compensation plan is the worst in the industry, both in structure (incomprehensible) and earnings. It has continued to decline each and every year. DocuSign has had to raise base salaries to $150k and at-plan to $300k + non-recoverable draw for 6 months and 15k-20k stock options just to get anyone to work here during the past year after the previous mass quittings. As you can see by the replies of DocuSign to every slightly critical review on this site, DocuSign cares more about arguing with people than fixing their own problems. This is a churn-and-burn shop. Work-life balance is nonexistent for any rep who gets past 50% of their quota, and in 2015, that was fewer than 1/4 of all reps. Run, run, run to you next interview...DocuSign's executives are. DocuSign has lost their CEO, founder, and Chief Legal officer in just the past few months. The much-advertised IPO is further away than ever with our executives and sales managers (3 gone in 2015) leaving this sinking ship. DocuSign enterprise sales resumes are flooding the market right now.

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Docusign Response
8y
We hope you landed in a great place and wish you well. Sorry to hear your experience was sub-par. I have great faith in Dan Springer our new CEO and Scott Olrich our new CSO/CMO and Joan Burke our new Chief People Officer.. They have brought in a lot of fresh ideas and focus and transparency that has re-energized the team.
5.0
Feb 18, 2016
Recommend
CEO approval
Business Outlook

Pros

Great team. great products and wonderful future ahead of us...

Cons

Sometimes the company seems to be growing too fast, creating some confusion and shifts of responsibilities.

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Docusign Response
10y
Thanks for the great review.
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