Docusign reviews

3.6

61% would recommend to a friend

(3,634 total reviews)
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Allan Thygesen

59% approve of CEO

47% positive business outlook

Docusign has an employee rating of 3.6 out of 5 stars, based on 3,634 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Docusign employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

4K reviews
1.0
Mar 20, 2026
Recommend
CEO approval
Business Outlook

Pros

- Benefits pretty good, 401k match, good health, dental, and vision.

Cons

Gosh where do I start... - Textbook micromanagement across the board, from the top and waterfalling down to the reps. - Redundant internal meetings, overlapping forecasting calls, totaling in nearly 8 hours a week (yes 1 full day's worth per week) of internal calls to roll up the same forecast. - 'Customer First' value pillar only in name. Business practices, management comms, and even comp structure is not in line with this value at all. - In-office culture is 0. Office is empty on sales days, remaining reps commiserate about how poor our quality of life is - Leadership focus on covering their butts vs. deal strategy, more focus on looking good optically than actually working with our customers. - Huge shakeup on both commercial and enterprise sales orgs, 0 change management. Probably 100 new processes added, none of which were absorbed as reps struggle to adopt radically new territories.

1.0
Dec 5, 2025

Stay away!

Recommend
CEO approval
Business Outlook

Pros

There used to be many but they have diminished and are overshadowed by the cons. I have been here before Covid so I have seen a lot of negative change.

Cons

No strategy. Everything is reactive from the top leadership down the the front line managers and all of the many layers in between. Many business units are filled with people who add no value and do not do any real work and that require other business units that rely on it to figure out things for themselves. Marketing is useless and has nothing that helps the business in customer discussions. Account Mgrs/Customer "Success" is only people who are ineffective at best since all the good ones left earlier this year due to bad comp plans and overload. Customer Service is completely unhelpful to customers and requires Sales to have to figure it out when customers need help. No dedicated QA so the product works but also has a lot of quirks that make it difficult to use. Gaslighting townhalls, HR that is about as bad as they come, IT is even worse than HR, and way too many people that seem to come in for the RSUs and bail as soon as enough vest to make it worth it. So if you're in for a cash grab and can handle all that for 2-4 years maybe take a look, otherwise if you are looking for a serious tech company that has its act together by all means you will NOT find that here!

3.0
Oct 5, 2025

Good products but leadership slow to change

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great people, good products, benefits are decent.

Cons

Sales process is broken and executive leadership takes not responsibility for poor performance, broken processes or inconsistencies, it's all on the sales teams. Significant turnover at both AE and RVP levels creating significant disruptions to clients and executive leadership more interested in pushing product sales than doing what is best for the long-term partner clients, prioritizing short-term profits over long term profitability.

Viewing 514 - 516 of 3,634 Reviews

Glassdoor has 4,179 Docusign reviews submitted anonymously by Docusign employees. Read employee reviews and ratings on Glassdoor to decide if Docusign is right for you.