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      Docusign

      Engaged Employer

      Docusign reviews

      3.6

      62% would recommend to a friend

      (3,641 total reviews)
      avatar

      Allan Thygesen

      59% approve of CEO

      48% positive business outlook

      Ratings by demographic groups

      Docusign has an employee rating of 3.6 out of 5 stars, based on 3,641 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Docusign employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Reviews by job title

      4K reviews
      5.0
      Aug 10, 2021

      Amazing company to work for!

      Account executive - smg
      Recommend
      CEO approval
      Business Outlook

      Pros

      I love working for DocuSign! DocuSign is constantly growing and for a great reason. I work remotely and the flexibility of WFH is amazing. I work for the Small to Medium Government (SMG) vertical, working with local government and K12 customers. SMG vertical is a very tight knit group and although all of my co-workers and teammates are in different parts across the country, I have grown very close with them. I always feel included. The pay is on par with industry average and you are compensated for overtime with 1.5x pay, which is amazing. As an Account Executive, I put in additional time to make sure I can juggle all of my opportunities efficiently. Very happy that I am able to get compensation for my extra time I put in. It motivates me to work even harder, and I do not mind putting in the additional time. The benefits are great as well. Health insurance is 100% covered. Diversity & Inclusion is a strong motion in DocuSign, which is great to see. Culture - Great culture, everyone is more than happy to help each other when needed. Amazing teamwork, which drives success.

      Cons

      Quota - DocuSign has experienced tremendous growth, accelerated by COVID in 2020. This led to very tough quotas for 2021, and only a select few Account Executives in SMG are achieving/over-attaining their quota. This is a big concern when only a small percentage of the reps in SMG are hitting their quota. Customer/Technical Support team - Our customer/technical support team are terrible, for a lack of better words. DocuSign needs to hire more competent customer/technical support reps that actually know what they are doing. It is very frustrating as an Account Executive to have to step in and handle customer/technical support due to incompetency.

      avatar
      Docusign Response
      4y
      Thank you.
      3.0
      Jul 26, 2021

      good place to work if you can get on the right team

      Market development representative (mdr)
      Recommend
      CEO approval
      Business Outlook

      Pros

      good work/life caring about employee health, lots of flexibility

      Cons

      MDR and AE relationships are bad so depending if you have a decent one will determine if you do well in the role since they determine your qualified meetings

      avatar
      Docusign Response
      4y
      Thank you for sharing your thought. We will share this review with Sales leadership.
      4.0
      Jul 12, 2021

      Great Company - has grwon too much

      Market development representative (mdr)
      Recommend
      CEO approval
      Business Outlook

      Pros

      The organization has seen great success over the last 2 years. Luckily, I was able to come onboard before the pandemic hit. I started out as an SDR and then got promoted to MDR. The SDR is fun when in the office but can be draining virtually. Most of the management on the SDR is senior and has great experience to help you become a better sales person. On the MDR side, a good portion of the management team has never closed a deal themselves and you are left to learn on your own. Pros: Great benefits Very welcoming culture Great exposure for your resume If you got in earlier great RSU package

      Cons

      Again with the growth there is a lot of hiring and in the sales roles this means almost no movement outside of a sales roles. DocuSign is a sales company, probably 80% of our staff is in sales. When Docu was growing the pay was okay for their market but now the pay is not competitive. Cons: Inexperienced management team Changing territories Your success is dependant on someone else Low pay

      avatar
      Docusign Response
      4y
      Thank you for sharing your thoughts. It's good to hear that you enjoy the benefits, culture and equity package. Also, congrats on the promotion to SDR. That is interesting feedback about MDR management and deal closing. Can you please share that with the enablement team? It is harder to apply sales skills to other areas of the company but I'd recommend you sign up for DocuSign Connections and choose mentors in the areas where you'd like to work to find out more about what skills are needed and then get certified in some areas via LinkedIn Learning and also tap that Education Assistance budget. This is a great time to do remote learning. Good luck!
      Viewing 634 - 636 of 3,641 Reviews
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      ReviewsDocusign reviews

      Glassdoor has 4,188 Docusign reviews submitted anonymously by Docusign employees. Read employee reviews and ratings on Glassdoor to decide if Docusign is right for you.