The technology is woefully behind. The "advancements" made are barely bringing them into the 2000s in a lot of cases. Certain branches are far behind on needed updates while they're busy expanding in other markets. The pay rates for all positions are below market value (which they rely on the absence of hard sales goals as a an excuse for). While they seem interested in career development, they have absolutely no guidance on what that might look like or how to play to each employees strengths. And upper management, although strides have been made, is still too much of a boys club. The communication between departments is also abysmal. It makes it incredibly difficult to get work accomplished. This coupled with the sorry technology as well as low staffing make work incredibly difficult to accomplish, which then is reflected in your reviews. Bankers and managers alike are expected to man teller boxes 3-4 days per week and still answer for low checking and loan numbers.
The running joke is that equipment works "sometimes". This includes programs needed to complete day to day work, computers, ATMs, and the customer retail services (such as Online Banking) we offer. Bankers are unable to provide full service to customers in front of them without sitting on hold with other departments or being unsure of who to contact.
They offer a Blue Crew (think Geek Squad but for Online Banking) with very limited capabilities, with many of them being unsure of exactly what they can and cannot do. There is no written guidelines for this group of people. And again, their capabilities are very limited. Instead of providing direct access to Online Banking related individuals, branches are left to sit in the overlong queue to talk to a representative when a customer enters their office for support. This is embarrassing.
They're bleeding phenomenal employees and I'm not hard pressed as to why. People are simply not compensated enough for the trouble.
