Biggest con: Dominion Enterprises formed Dominion Dealer Solutions and started buying up companies left and right: Autobase, Dealerskins, Service Scheduler, Web Control, XI, Dealerspecialties, and others. Their goal was to have a marketing suite that they could build up tot communicate with each-other and sell as a stand alone solution. Instead, every attempt to bring the companies together in this fashion has been a disaster. They first tried to do Dominion Dashboard, which linked the companies together loosely, only no one used it and it barely worked. Then, they did a new product, DCRM, which they spent millions developing this bug riddled mess that they ended up scrapping because customers hate it, and now they have DMX (yes.. like the rapper) and a new CRM solution CMX, which have no new customers on it despite wooing some mid level Microsoft employee with their own office and product while dozens of jobs were being laid off and offices that they bought closing because they couldn't afford them anymore. It's 2016 and they still have no real solution and their competitors are so far ahead of them at this point. They are closing yet another facility in a month.
Our management team also told hourly workers not to enter any overtime into their timeclocks even if the worked overtime, with the promise that time would be 'made up' later in the week or in the next week, which I felt was dishonest. We called them out on it to HR and they said "we misunderstood them".
They keep straddling along solutions that don't work or implementing new ideas without sufficient resources to keep them running. Live answer was an idea to have reception desk people at each site answer the phone and direct them to the product they were looking for. Good in theory, until half the reception people didn't want to do it and when some of them quit they didn't replace them, so they just forwarded the work to customer support. That's their solution for everything. Our marketing team doesn't know the product for the product newsletter they want to write? Make support write it. No QA people to test new product releases? Make support test it. Better not ask for more than ~35ish a year though...
This is just a small snippit of what was really wrong with this company. Each individual company used to be successful, and they companies that defy Dominion's long reach the most end up being the most successful companies, like DealerSpecialties, which were also the hardest team to work with if you worked in any other office.
