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      DrFirst

      Engaged Employer

      DrFirst reviews

      4.0

      74% would recommend to a friend

      (286 total reviews)
      avatar

      G. Cameron Deemer and Lazier Kornwasser

      93% approve of CEO

      73% positive business outlook

      Ratings by demographic groups

      DrFirst has an employee rating of 4.0 out of 5 stars, based on 286 company reviews on Glassdoor which indicates that most employees have a good working experience there. The DrFirst employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

      Reviews by job title

      286 reviews
      5.0
      Jun 28, 2024

      Thriving in a Supportive Fully Remote Environment.

      Salesforce administrator
      Recommend
      CEO approval
      Business Outlook

      Pros

      I've been working as a Salesforce Administrator at DrFirst for the past three months. I couldn't be happier with my experience so far. The fully remote work setup has provided incredible flexibility, allowing me to balance my processional and personal life seamlessly. DrFirst genuinely cares about each employe, creating a supportive and inclusive work environment. The leadership is top-notch, consistently demonstrating strong guidance and making thoughtful decisions that benefit the entire team. Overall, DrFirst is a fantastic place to work, and I am proud to be part of this amazing company!

      Cons

      One challenge I've encountered as a new employee is the occasional difficulty in getting to know new colleagues due to the fully remote setup. I am sure it will get better as I spend more time in the company and get to meet more people!

      avatar
      DrFirst Response
      1y
      Thank you so much for your thoughtful review! We're thrilled to hear that your experience at DrFirst has been so positive. It's great to know that the fully remote work setup has allowed you to balance your professional and personal life effectively. We take pride in fostering a supportive and inclusive work environment and are glad that you feel genuinely cared for. Our leadership team strives to provide strong guidance and make decisions that benefit everyone, so your recognition means a lot to us. We understand that getting to know colleagues in a fully remote setup can be challenging. We're continuously working on creating more opportunities for engagement interactions, such as Spirit Week. Thank you for being a valuable part of the DrFirst team. We're proud to have you with us and look forward to your continued growth and success!
      5.0
      Jun 28, 2024

      Excellent Place to Work!!!

      Tier 1 technical support
      Recommend
      CEO approval
      Business Outlook

      Pros

      I've been with DrFirst as a Tier 1 Technical Support agent since November 2023 and I can confidently say it's been a positive experience overall. DrFirst's commitment to being a "RemoteFirst" company was a big deciding factor in accepting my job with DrFirst, as I find that working remotely allows me to have a better work-life balance. DrFirst excels in creating a remote-first environment that truly supports its employees by continuing to invest in remote-friendly tools and resources that enhance communication and collaboration. The training provided is thorough and prepares you well for handling various provider issues related to their e-prescribing. The team environment is supportive, with colleagues and managers who genuinely care about your success and growth within the company. Team members are always willing to help, and there's a strong sense of camaraderie among colleagues. The work culture at DrFirst is collaborative and encouraging. Managers are approachable and provide constructive feedback to help you improve. I've never feel hesitant to ask questions or seek guidance, which has been crucial in being successful in my role.

      Cons

      One of the challenges of working at DrFirst is navigating across different time zones, as DrFirst has employees from Maine to California and even Hawaii. However, this is easily remedied by running a dual clock on my phone and computer.

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      DrFirst Response
      1y
      Thank you for sharing your positive experience at DrFirst! We're delighted to hear that our RemoteFirst commitment has positively impacted your work-life balance and was a significant factor in your decision to join us. It's great to know that our investment in remote-friendly tools and resources has enhanced your communication and collaboration experience. We're also pleased that you found our training thorough and supportive, preparing you well for handling provider issues related to e-prescribing. We appreciate your kind words about our supportive team environment and the camaraderie among colleagues. Our goal is to foster a collaborative and encouraging work culture where managers are approachable and provide constructive feedback. We're glad that you've felt comfortable seeking guidance and asking questions. We understand that navigating different time zones can be challenging, and we're glad you've found a practical solution. Thank you for being a valuable member of the DrFirst team. We're proud to have you with us and look forward to your continued success and growth!
      1.0
      Jun 27, 2024

      Slowly sinking ship

      Software engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      - remote work - pay was decent

      Cons

      Direction is sorely lacking and management is constantly getting in each other's way as well as are just out of their depth. The flagship product for the company went 2 years without a major update because of an ego contest between upper management. Technology overall is sorely outdated and impossible to update because technical leadership is either completely non-technical or focused on minimizing cost at the expense of literally everything else. It's an HR company masquerading as a tech company.

      avatar
      DrFirst Response
      1y
      Thank you for sharing your feedback. We appreciate you taking the time to highlight both the positive aspects, such as remote work and decent pay, as well as the areas where you feel we need improvement. We are truly sorry to hear about your concerns regarding our direction, management, and product. We recognize the importance of strong leadership and effective communication in driving the company forward, and we are actively working to address these issues. We are committed to evolving and improving, and your feedback is a crucial part of that process. If you have any specific suggestions or would like to discuss your concerns further, please feel free to reach out to us directly at hrsupport@drfirst.com. Thank you again for your honesty and for contributing to our growth.
      Viewing 52 - 54 of 286 Reviews
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      ReviewsDrFirst reviews

      Glassdoor has 313 DrFirst reviews submitted anonymously by DrFirst employees. Read employee reviews and ratings on Glassdoor to decide if DrFirst is right for you.