DrFirst reviews

4.0

74% would recommend to a friend

(286 total reviews)
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G. Cameron Deemer and Lazier Kornwasser

93% approve of CEO

73% positive business outlook

DrFirst has an employee rating of 4.0 out of 5 stars, based on 286 company reviews on Glassdoor which indicates that most employees have a good working experience there. The DrFirst employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Reviews by job title

286 reviews
5.0
Dec 19, 2019
Recommend
CEO approval
Business Outlook

Pros

Great internal promotion opportunities. Employees are very appreciated. The company truly cares about the patients they serve.

Cons

It's cold in Maryland. Separate floors for different departments is confusing.

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DrFirst Response
6y
Thank you for taking the time to provide feedback. We appreciate your input and are happy to hear you’re enjoying your experience here. If you have any further feedback to share please email us at feedback@drfirst.com
1.0
Sep 20, 2019
Recommend
CEO approval
Business Outlook

Pros

There are no pros really.

Cons

1) Nepotism is rules the roost. 2) Incompetent and incapable people at executive and management levels across the board because of the first bullet point. 3) Deceitful and dishonest HR department. 4) New CTO Zilong Tang is the most incompetent CTO ever however he feels that he's the smartest person to have walked on planet earth. Developers can't ask questions to him about his designs or vision. 5) CEO, James Chen surrounds himself with sycophants who just say yes to whatever he says however improbable it is. All these sycophants do is make a fool out of him and never tell him what is really going on in technology department.

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DrFirst Response
6y
Thank you for your time being a part of the DrFirst team and for sharing your perspective. We welcome and appreciate constructive feedback, and we always encourage our staff to help us be better today than yesterday- especially while they are still with us. Change management does take time and can have its challenges. We recognize that unfortunately not everyone will agree with the improvements we are striving to make, and they may seek to find a seat on another bus. We hope you find success in your future endeavors. Our record-breaking year-over-year growth over the last 20 years, improved customer satisfaction, and award-winning technology are all a result of our passion towards creating innovative solutions in healthcare. We are proud of our team, at every level of the organization, that is dedicated to making a difference. If you have any additional feedback please contact us directly at feedback@drfirst.com
2.0
Aug 31, 2019
Recommend
CEO approval
Business Outlook

Pros

You will have to learn a lot in a short period of time. Company is poorly managed and constantly short staffed. Consequently you almost always have to be in fire fighter mode and face mission impossible. You often have to work beyond your pay grade in a hostile environment if you truly wants to get things done. Unless you are a good pretender of course who seem to be the ones getting promoted in this company anyway. If you are a good honest hard worker who truly delivers but is not good at pretending or sucking up to the boss, this place probably does not work for you in the long run. But the hostility and challenging environment will force you to learn, otherwise you would sink to the abyss.

Cons

Company has a culture that is very hierarchical. The emperor may not be wearing any clothes, but you will be on the chopping board if you dare mentioning it. Consequently managers push workers extremely hard as the pressure bears down on everybody from the top. People only get promoted if they have similar background to the owners or are perceived to have external connections potentially benefiting the company. They hire a lot of young people from mainland China. But they go through a revolving door every few years. High turn over means lower cost for management. As you become senior, you command a higher salary which is not well received by management. Most of these folks never get anywhere in the company despite incredible work ethic and talent. They do not belong in the inner circle of management. Interestingly, a lot of very talented people from the DC metro were recruited by the company each year even though most of them were never retained. Only exception were people from India. Although many of them were non performers, most of them really stick together and cover up each other. Via smooth talking, light promises and sucking up to the boss, they are a very successful group in this company including the offshore team. If you could belong in this group, it might as well work out for you.

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DrFirst Response
6y
Thank you for taking the time to share your review. We are glad to have comp time at DrFirst which offsets any overtime worked for employees. With our open-door policy, this and any other concerns, is something any employee can discuss with their manager or the HR team. Should you have any additional feedback, we welcome you to send us an email to feedback@drfirst.com
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