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      DrFirst

      Engaged Employer

      DrFirst reviews

      4.0

      74% would recommend to a friend

      (286 total reviews)
      avatar

      G. Cameron Deemer and Lazier Kornwasser

      93% approve of CEO

      73% positive business outlook

      Ratings by demographic groups

      DrFirst has an employee rating of 4.0 out of 5 stars, based on 286 company reviews on Glassdoor which indicates that most employees have a good working experience there. The DrFirst employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

      Reviews by job title

      286 reviews
      2.0
      Jan 13, 2020

      Micro Managed with an Iron Fist

      Engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Business team is easy to work with, knowledgeable in the space. Made it very easy to understand the functional goals.

      Cons

      Computer hardware is terrible for engineering. Constantly overheats and slow to use. Computers distributed are actually 3 years past the warrantee period from the manufacturer with known battery heat issues. Engineering management is tough, not open to listening and spends more time telling you that you're wrong than hearing out ideas. If Zilong Tang does not agree with your decision it will be blasted throughout very heavily. Constantly puts down the ideas of his staff if they aren't his own or aligned to his "best practices."

      avatar
      DrFirst Response
      6y
      Thank you for your time with DrFirst and the time to share your feedback. It is good to hear you felt our business teams are good to work with and helped you to reach your goals. It sounds like we missed the mark with the equipment. This is not something we strive for nor the experience we want our team members to have. We are constantly working to be better today than yesterday and continued feedback through our open door policies, engagement surveys, and overall feedback helps us to achieve this. If you have additional details you would like to share, please feel free to email us at feedback@drfirst.com
      4.0
      Jan 8, 2020

      Segments of the company are great

      Product developer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Individual products within DrFirst are run like independent businesses. This gives those products a great deal of freedom to find processes and approaches that work for them. I have mostly been involved with the Backline product which is a great product and has a great team of people who are great in their roles. Work life balance is great and respected generally. The benefits and salary are above other places. Some of the people are really fun to work with. They give out more swag than any other company I've work for and have frequent celebrations to reward good work.

      Cons

      Because each product is run independently, there is alot of silo'ing in the company, because the products don't share best practices with each other and take pride in doing things THEY'RE OWN WAY even when their own way is backwards. This results in some products being really awful places to work. While I enjoyed my time working on Backline, when I would work with the other products it was not a good experience and usually a very bad experience professionally. It amazing how one company can have such a range within it--- from great to absolutely terrible. Where I worked was good and I am happy I had that chance, but I would never work for the other products and wouldn't recommend them.

      avatar
      DrFirst Response
      6y
      Thank you for your time with the company and with our secure messaging product, Backline. We are proud of the difference our products make in healthcare and Backline would not be as successful without dedicated members of the team. Thank you for taking the time to share your feedback and review. If you have any additional details you would like to share, please email us at feedback@drfirst.com .
      4.0
      Dec 19, 2019

      Great group of people, need to build better managers

      Analyst
      Recommend
      CEO approval
      Business Outlook

      Pros

      This is a place where one can literally carve out their own career path if they have the maturity and motivation to pursue it. The company is growing and there are lots of opportunities to make a difference if one looks at it that way. If you have ever worked at a bigger organization you would understand how decision making can be cumbersome and long there. Here things can move quickly if you have built relationships and communicated the problems as well as their solutions to the right audiences. You have to get out of your comfort zone and speak up. The company is making significant efforts to improve employee benefits and managerial capabilities, some departments are in better shape than the others.

      Cons

      There are challenges with certain teams and how decisions are made. One also has to think about people who are making decisions, how much information they have and what their priorities are. It is easy to become frustrated with the lack of processes and infrastructure at times, however, this is a great opportunity, if you want to get experience in scaling systems and solving problems.

      avatar
      DrFirst Response
      6y
      Thank you for taking the time to write a thoughtful review! We appreciate hearing about your personal experience and are glad to learn that you enjoy working with your team members and appreciate the opportunities for growth. It sounds like you have also used our open-door policy to share your thoughts and they were received well. We strive to provide an environment where employees feel they’re valued, treated fairly, and respected. If you have additional feedback we welcome you to email us at feedback@drfirst.com.
      Viewing 154 - 156 of 286 Reviews
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      ReviewsDrFirst reviews

      Glassdoor has 313 DrFirst reviews submitted anonymously by DrFirst employees. Read employee reviews and ratings on Glassdoor to decide if DrFirst is right for you.