EXL Service reviews

3.4

59% would recommend to a friend

(8,162 total reviews)
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Rohit Kapoor

77% approve of CEO

60% positive business outlook

EXL Service has an employee rating of 3.4 out of 5 stars, based on 8,162 company reviews on Glassdoor which indicates that most employees have a good working experience there. The EXL Service employee rating is in line with the average (within 1 standard deviation) for employers within the Management & Consulting industry (3.7 stars).

Reviews by job title

8K reviews
1.0
Dec 22, 2025

Lawsuit

Recommend
CEO approval
Business Outlook

Pros

Compensation is really good here

Cons

Micromanagement 1000 calls a day

4.0
Dec 22, 2025

Exl Review

Recommend
CEO approval
Business Outlook

Pros

Good place to learn and grow with fast pace environment

Cons

No proper hierarchy structure Complex client management

5.0
Dec 22, 2025

Great First-Time Experience

Recommend
CEO approval
Business Outlook

Pros

Great entry level role. Good learning opportunities

Cons

Compensation levels are lagging compared to others

Viewing 304 - 306 of 8,162 Reviews

Glassdoor has 8,395 EXL Service reviews submitted anonymously by EXL Service employees. Read employee reviews and ratings on Glassdoor to decide if EXL Service is right for you.