EXL Service reviews

3.4

59% would recommend to a friend

(8,163 total reviews)
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Rohit Kapoor

77% approve of CEO

60% positive business outlook

EXL Service has an employee rating of 3.4 out of 5 stars, based on 8,163 company reviews on Glassdoor which indicates that most employees have a good working experience there. The EXL Service employee rating is in line with the average (within 1 standard deviation) for employers within the Management & Consulting industry (3.7 stars).

Reviews by job title

8K reviews
3.0
Nov 4, 2025
Recommend
CEO approval
Business Outlook

Pros

They only provide work-from-home — there are no other benefits.

Cons

The management is very poor — they don’t listen to our problems. The project and client work environment are both terrible. Once you’re assigned to a project, you have no control; if you complain, they ask you to leave. The client (Synchrony) tortures resources, lacks technical knowledge, and management always supports them — many people have already left because of this.

Viewing 382 - 384 of 8,163 Reviews

Glassdoor has 8,396 EXL Service reviews submitted anonymously by EXL Service employees. Read employee reviews and ratings on Glassdoor to decide if EXL Service is right for you.