Is EXL Service a good company to work for?

EXL Service has an overall rating of 3.4 out of 5, based on over 8,396 reviews left anonymously by employees. This rating has decreased by 1% over the last 12 months. 59% of employees would recommend working at EXL Service to a friend and 60% have a positive outlook for the business. The best reviews about EXL Service have been left by employees working as Analytics Consultant , Lead Assistant Manager and Senior Manager .

Does EXL Service pay their employees well?

According to anonymously submitted Glassdoor reviews, EXL Service employees rate their compensation and benefits as 3.0 out of 5. Find out more about salaries and benefits at EXL Service. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at EXL Service?

59% of EXL Service employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated EXL Service 3.4 out of 5 for work life balance, 3.3 for culture and values and 3.3 for career opportunities.

What are the top reviewed jobs at EXL Service?

Business Analyst (550) , Assistant Manager (507) , Consultant (371) , Lead Assistant Manager (333) , Manager (281) , Senior Consultant (252) , Senior Associate (230) , Associate (228) , Senior Business Analyst (197) , Senior Executive (188) , Executive (164) , Senior Manager (164) , Project Manager (145) , Analyst (124) , Customer Service Representative (117)

What are the pros of working at EXL Service according to real employee reviews?

"Work Life balance is good but also depends on the team and the client that you are working with" ((in 946 reviews)); "Work culture is good and nobody disturbs you if you deliver your work on time." ((in 267 reviews)); "Work environment good and nice" ((in 185 reviews)); "Good people and a good" ((in 180 reviews)); "life balance is good Work from home benefits is there" ((in 150 reviews))

What are the cons of working at EXL Service according to real employee reviews?

"Salary is very low apart from the process of rbs plus cab service should be for both sides." ((in 620 reviews)); "Poor management and lack of project coordination." ((in 349 reviews)); "Low pay for skills required and work can be mundane" ((in 191 reviews)); "Low Compensation and Salary which can be demotivating" ((in 93 reviews)); "Too much office politics that growth becomes selective" ((in 47 reviews))

What are employees saying about EXL Service layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about EXL Service layoffs and their outlook for job security at EXL Service in 2026.

What are the top reviewed EXL Service locations?

New York , Jersey City , Hartford , Denver , Tampa , Houston , Los Angeles , Jacksonville , Chicago , Chico , Pittsburgh , Dallas , Overland Park , Boston , Phoenix , Sacramento , Lambertville , Richmond , Chandler , San Diego , San Francisco , Philadelphia , Columbia , Atlanta , Newark , Kansas City , Lees Summit , Albany , Charlotte , Raleigh

EXL Service reviews

3.4

59% would recommend to a friend

(8,163 total reviews)

Rohit Kapoor

77% approve of CEO

60% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (8,163 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

EXL Service has an employee rating of 3.4 out of 5 stars, based on 8,163 company reviews on Glassdoor which indicates that most employees have a good working experience there. The EXL Service employee rating is in line with the average (within 1 standard deviation) for employers within the Management & Consulting industry (3.7 stars).

Reviews by job title

8K reviews

1.0

Oct 25, 2025

Assistant manager

Recommend

CEO approval

Business Outlook

Pros

Worst management & salary is very low compared to other companies

Cons

Micro management & bonus is big scam in this company

1.0

Oct 25, 2025

Worst company EVER!!!

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

What pro?!! It does not have one this company is below zero

Cons

They would treat you like an animal!! when you leave the company they would make you beg for your final pay to be released and when you receive the computation you will be shocked to see that you were charged for an asset that you never have!!! This is the worst and most toxic company I've been with!!

1.0

Oct 24, 2025

EXL lacks fairness and transparecy

Manager

Recommend

CEO approval

Business Outlook

Pros

Only perk in some cases you can work remotely and have experience with new analytical tools.

Cons

The biggest drawback at EXL is its promotion policy. There is no clear framework or timeline for career growth — even high performers often remain stuck in the same role for years. Promotions depend more on internal politics and manager preferences than on merit or measurable results. The process is opaque, inconsistent, and demotivating. Hard work and tenure rarely translate into recognition, which leads to high frustration and attrition among talented employees.

Viewing 409 - 411 of 8,163 Reviews

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EXL Service

EXL Service reviews

Company ratings over time

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Reviews by job title

Assistant manager

Worst company EVER!!!

EXL lacks fairness and transparecy

Jobs at EXL Service

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