EXL Service reviews

3.4

59% would recommend to a friend

(8,170 total reviews)
avatar

Rohit Kapoor

77% approve of CEO

60% positive business outlook

EXL Service has an employee rating of 3.4 out of 5 stars, based on 8,170 company reviews on Glassdoor which indicates that most employees have a good working experience there. The EXL Service employee rating is in line with the average (within 1 standard deviation) for employers within the Management & Consulting industry (3.7 stars).

Reviews by job title

8K reviews
4.0
Sep 12, 2025
Recommend
CEO approval
Business Outlook

Pros

Consulting firm with a bench to help in between contracts. When on the bench, you are still a full-time paid employee with benefits. Good support system from the administrative staff.

Cons

Expectations for continuous certifications, which is fine, but not possible to learn and gain new certifications when working 50 hours a week on a client contract. Automatic layoff if you are not placed on a contract within 60 days - no consideration for length of service, qualifications, client satisfaction.

4.0
Sep 11, 2025

Good

Recommend
CEO approval
Business Outlook

Pros

Good, job security is there

Cons

Nothing I feel for now

Viewing 499 - 501 of 8,170 Reviews

Glassdoor has 8,403 EXL Service reviews submitted anonymously by EXL Service employees. Read employee reviews and ratings on Glassdoor to decide if EXL Service is right for you.