EXL Service reviews

3.4

59% would recommend to a friend

(8,177 total reviews)
avatar

Rohit Kapoor

77% approve of CEO

60% positive business outlook

EXL Service has an employee rating of 3.4 out of 5 stars, based on 8,177 company reviews on Glassdoor which indicates that most employees have a good working experience there. The EXL Service employee rating is in line with the average (within 1 standard deviation) for employers within the Management & Consulting industry (3.7 stars).

Reviews by job title

8K reviews
3.0
Aug 5, 2025
Recommend
CEO approval
Business Outlook

Pros

Opportunities to work on large-scale, complex data transformation initiatives, especially in insurance and healthcare Exposure to global teams and diverse clients; great for building domain depth and technical versatility Some really smart, capable colleagues who are generous with their knowledge Flexibility to work remotely and relative autonomy in how you execute your role If you’re proactive, you can carve out your own path and influence outcomes

Cons

Leadership changes and shifting priorities can create instability and misalignment across teams Internal politics and favoritism sometimes outweigh performance and merit in advancement opportunities Lack of clear career development or succession planning for senior individual contributors Communication from leadership is often reactive rather than strategic Sales-driven culture doesn’t always align with long-term value creation or technical excellence

4.0
Aug 4, 2025

Good

Recommend
CEO approval
Business Outlook

Pros

Good excellent super hit best place to work

Cons

Over time and exhaustion but weekend off and sometimes relax also I've all good

1.0
Aug 3, 2025
Recommend
CEO approval
Business Outlook

Pros

Financially stable and experiencing consistent growth.

Cons

I have been with EXL for 4 years and unfortunately like many colleagues I work with, my time there has been marked by racial and gender discrimination, harassment, a hostile work environment and a deeply toxic work culture.

Viewing 583 - 585 of 8,177 Reviews

Glassdoor has 8,411 EXL Service reviews submitted anonymously by EXL Service employees. Read employee reviews and ratings on Glassdoor to decide if EXL Service is right for you.