EXL Service reviews

3.5

60% would recommend to a friend

(8,155 total reviews)
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Rohit Kapoor

77% approve of CEO

60% positive business outlook

EXL Service has an employee rating of 3.5 out of 5 stars, based on 8,155 company reviews on Glassdoor which indicates that most employees have a good working experience there. The EXL Service employee rating is in line with the average (within 1 standard deviation) for employers within the Management & Consulting industry (3.7 stars).

Reviews by job title

8K reviews
3.0
May 4, 2026
Recommend
CEO approval
Business Outlook

Pros

Highly collaborative offshore partners who are genuinely invested in supporting a startup environment. Company’s onboarding process stands out as the most seamless and effective I’ve seen.

Cons

The CM nurse team leader demonstrated toxic leadership. Communication was often disrespectful, access to essential tools was inconsistently provided, in a bid to sabotage- and meetings frequently turned into “gotcha” moments. She demanded loyalty- miss that, and you’ve got a target on your back. She also spoke negatively about other leaders within a small inner circle, a tactic that seemed aimed at consolidating influence. These behaviors contributed to a broader culture of blame and toxicity and high turnover where staff felt the need to operate with constant caution.

Viewing 79 - 81 of 8,155 Reviews

Glassdoor has 8,388 EXL Service reviews submitted anonymously by EXL Service employees. Read employee reviews and ratings on Glassdoor to decide if EXL Service is right for you.