EXL Service reviews

3.5

60% would recommend to a friend

(8,155 total reviews)
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Rohit Kapoor

77% approve of CEO

60% positive business outlook

EXL Service has an employee rating of 3.5 out of 5 stars, based on 8,155 company reviews on Glassdoor which indicates that most employees have a good working experience there. The EXL Service employee rating is in line with the average (within 1 standard deviation) for employers within the Management & Consulting industry (3.7 stars).

Reviews by job title

8K reviews
3.0
Aug 11, 2019
Recommend
CEO approval
Business Outlook

Pros

Direct interaction with clients. Good work life balance

Cons

Minimum training, senior leadership is not very active.

4.0
Apr 29, 2019
Recommend
CEO approval
Business Outlook

Pros

Mellow office atmosphere with great people Management is open to considering anyone's ideas to make processes more efficient, increase production, etc.

Cons

Ever-changing policies and procedures in the process mean everyone is rarely doing everything uniformly so files get muddled, messed up, and chaotic. Underpaid and overworked Other people can get away with not working your files properly when they get a call on a file assigned to you. Always on the phone!

2.0
Apr 20, 2019
Recommend
CEO approval
Business Outlook

Pros

work from home is about it. Met more RN's who are friends now

Cons

Lack of communication, hidden agenda, promotes mostly India staff, closing area trying to get us to quit so do not pay severance. Will not give end date of contract with company

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EXL Service Response
6y
Thank you for your feedback. Your review of the Health Integrated operation is appreciated. Health Integrated is proud that once we increased the staffing of qualified Team Members; identified and implemented metrics; and assembled the proper executive management team, the Tampa-based operation has exceeded its productivity requirements. Unfortunately, because the decision was made earlier this year, many of the concerns are the result of that wind-down process. Health Integrated’s HR Department is doing everything it can to make the transition to other employment as smooth as possible for regular, full-time employees as well as temporary workers.
Viewing 97 - 99 of 8,155 Reviews

Glassdoor has 8,388 EXL Service reviews submitted anonymously by EXL Service employees. Read employee reviews and ratings on Glassdoor to decide if EXL Service is right for you.