EXL Service reviews

3.4

59% would recommend to a friend

(8,159 total reviews)
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Rohit Kapoor

77% approve of CEO

60% positive business outlook

EXL Service has an employee rating of 3.4 out of 5 stars, based on 8,159 company reviews on Glassdoor which indicates that most employees have a good working experience there. The EXL Service employee rating is in line with the average (within 1 standard deviation) for employers within the Management & Consulting industry (3.7 stars).

Reviews by job title

8K reviews
1.0
Feb 6, 2026
Recommend
CEO approval
Business Outlook

Pros

Only WFH and good amount of overall paid holidays including SL, CL, PL

Cons

1. The policies of this company are too moronic which hampers the productivity of people for no apparent reason. 2. Upper Management doesn't listen to you for any problems but if client escalates then they will be onto you like wolves after meat. 3. They worship their Client like Gods and treat their employees like daily wage labourers, they are basically the middleman eating into your actual salary for their profits. 4. You'll have to report to 2 managers, maybe more and they will stop understanding unforeseen problems as well...you'll end up working overtime. 5. Office policies are abyssmal..you can't even take your phone with you to your desk...you'll have to lock it up in a locker where it can be stolen. Don't join this company if you have options...do more hard work and land a product based one.

3.0
Feb 5, 2026

Good WLB low growth

Recommend
CEO approval
Business Outlook

Pros

Good WLB Full WFH policy for some projects , 2 day or less WFO hybrid model for others

Cons

Low growth Health insurance benefits are poor

Viewing 208 - 210 of 8,159 Reviews

Glassdoor has 8,392 EXL Service reviews submitted anonymously by EXL Service employees. Read employee reviews and ratings on Glassdoor to decide if EXL Service is right for you.