EXL Service reviews

3.4

59% would recommend to a friend

(8,162 total reviews)
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Rohit Kapoor

77% approve of CEO

60% positive business outlook

EXL Service has an employee rating of 3.4 out of 5 stars, based on 8,162 company reviews on Glassdoor which indicates that most employees have a good working experience there. The EXL Service employee rating is in line with the average (within 1 standard deviation) for employers within the Management & Consulting industry (3.7 stars).

Reviews by job title

8K reviews
3.0
Jan 12, 2026

Overall good

Recommend
CEO approval
Business Outlook

Pros

WFH and hybrid policies.. Salary is good and hikes completely dependent on the manager and team. Mine was very bad.

Cons

It seems manager and team is very friendly but it is not like that..they talk sweetly but didn't help us in tough times.

5.0
Jan 12, 2026
Recommend
CEO approval
Business Outlook

Pros

Everything is good leaves and all thing

Cons

No cons found i find exl so excellent

3.0
Jan 11, 2026
Recommend
CEO approval
Business Outlook

Pros

Meet great people and good growth opportunities which can boost your career later on.

Cons

Not an environment to work in long term. Always getting treated as if you are replaceable. Working long hours but minimum recognition. Alot of requirements needs to be met for you to get your incentive which is a big part of your salary . The job itself is good but not a great work environment. Alot of micro management and bad treatment from senior management. Overall not worth it long term. No healthy work culture. Alot of pressure from above and overall not a healthy and respectful environment.

Viewing 271 - 273 of 8,162 Reviews

Glassdoor has 8,395 EXL Service reviews submitted anonymously by EXL Service employees. Read employee reviews and ratings on Glassdoor to decide if EXL Service is right for you.