Does Edfinancial Services pay their employees well?

According to anonymously submitted Glassdoor reviews, Edfinancial Services employees rate their compensation and benefits as 4.2 out of 5. Find out more about salaries and benefits at Edfinancial Services. This rating has improved by 7% over the last 12 months.

How satisfied are employees working at Edfinancial Services?

88% of Edfinancial Services employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Edfinancial Services 4.2 out of 5 for work life balance, 4.3 for culture and values and 4.3 for career opportunities.

What are the top reviewed jobs at Edfinancial Services?

Customer Service Representative (41) , Customer Service Representative (CSR) (16) , Account Analyst (15) , CRD (6) , Client Relations (6) , Supervisor (5) , Bpo Agent (3) , Customer Service (3) , Payment Processing Specialist (3) , Trainer (3) , Account Services Supervisor (2) , Analyst (2) , Bpo Client relations (2) , Client Relationship Specialist (2) , Client Service Representative (2)

What are the pros of working at Edfinancial Services according to real employee reviews?

"The benefits are great." ((in 22 reviews)); "Great people and leaders" ((in 11 reviews)); "Friendly coworkers and people who are great to interact with everyday." ((in 7 reviews)); "Fun work environment around the office." ((in 7 reviews)); "Great Atmosphere!" ((in 5 reviews))

What are the cons of working at Edfinancial Services according to real employee reviews?

"Management heavy." ((in 11 reviews)); "Some trainings are able to be work from home but not all, in office Cold Temperatures, seemingly high turnover" ((in 10 reviews)); "Upper management is horrible." ((in 5 reviews)); "High school culture, favoritism, terrible management, micromanaging" ((in 3 reviews)); "Difficult Hours Sometimes" ((in 3 reviews))

What are employees saying about Edfinancial Services layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Edfinancial Services layoffs and their outlook for job security at Edfinancial Services in 2026.

What are the top reviewed Edfinancial Services locations?

Knoxville , El Paso , Montgomery , Dayton , Enterprise , Tallassee , Lynchburg , Hattiesburg , Knoxville , Harrisburg

Edfinancial Services reviews

4.3

88% would recommend to a friend

(219 total reviews)

Tony Hollin

87% approve of CEO

86% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (219 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Edfinancial Services has an employee rating of 4.3 out of 5 stars, based on 219 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Edfinancial Services employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

219 reviews

1.0

Jul 19, 2017

HES Inbound School Representative

Inbound customer service representative

Recommend

CEO approval

Business Outlook

Pros

It's a job. That is all.

Cons

HR blows smoke about this place being so wonderful and customer-centered, and that they value the employees oh so much. Then you meet your immediate supervisor who tells you he'd rather be working outdoors, but "this will have to do," and you realize you're screwed. Then you're told you have only 14 minutes a day to do every call wrap, go to the bathroom, and take care of anything else outside of the crappy 10 minute break you get. If you can't end calls within 3.2 minutes, it goes against your productivity score, if you're out sick, if you have to go to the doctor, etc. it goes against your score, and they can fire you for it. Meanwhile, you're told to ask questions in Skype group chat, but no one answers you, and your calls drag into 10, 15, and even 20 minute territory. You get no support. You get zero encouragement. This company is CRAP.

5.0

Jun 18, 2017

Great for experience and people!

Debt management supervisor

Recommend

CEO approval

Business Outlook

Pros

You gain Experience in customer service, building relationships with co-workers, knowledge of student loans and financial aid, accountability, and mentorship.

Cons

Strong expectations, difference of pay in departments can be frustrating, sometimes not flexible, and must be willing to be held firmly accountable.

1.0

Apr 28, 2017

Bad Company

Customer service phone representative

Recommend

CEO approval

Business Outlook

Pros

A very small paycheck and benefits. No other pros to working for this company.

Cons

High turn-over because of management not treating employees with respect. Always looking to write someone up for very little things. Inexperienced and uneducated supervisors and management with no leadership or people skills. Working for this company is like being in middle school and if you are not part of the clique, you will be treated like an outcast and bullied till they run you off. So if you do go to work here, you must have very thick skin, Management and supervisors thinking they are too good to pitch in and help during busy times because they say they have done their time on the phones and should never have to get back on the phones.

Viewing 202 - 204 of 219 Reviews

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Jobs at Edfinancial Services

Customer Service Representative-Montgomery Office, Onsite

Customer Service Representative-Knoxville, TN-Oniste

First Impression Specialist-Knoxville, TN Onsite

Business Intelligence (BI) Developer-Knoxville Office

Desktop Support III-Knoxville, TN Office Onsite