Elevance Health reviews

Anthem has created a culture of fear, "motivating" staff with punitive measures. All of the case managers are now on a call center, CM's are not allowed to manually call members, and are given write ups and put on performance improvement plans for any deviation from the dialer/call center. All calls are listened to by off shore, non medical staff, if a case manager is on the phone too long, or off the phone too long, he/she is sent a instant message advising to get back to work, or wrap up call/etc. It is a factory mentality, that is now very fear based. When I resigned after 15+ years many nurses had either quit, or gone on stress leave.

Upon hire, you're told you are in a certain 'sector' or region to work. Well, that little break with breathing room lasts perhaps 2 months. Then suddenly you're taking calls for the entire USA and you get literally no down time between calls. I don't mean that figuratively, but literally. Every other call center I've ever worked for gives agents about 45-60 seconds between calls to breathe, close out the call, blow your nose, take a drink, fart, what ever ... not Elevance. Nope. You're expected to close out that call while on the call because once that call ends, the next one is already on the phone with you and the next case number is pulling up on your screen. ZERO time between calls. Also upon hire, they bring in managers and HR reps to the training classes to brag about joining the 'communities' and how these communities have meetings if you decide to get involved ... guess what. As a CSR, you're not allowed to be involved. Nope! You're expected to be on the phones all 8 hours of your shift. End of story. That's all. No special communities or meetings or growth for you! That includes the company wide town halls that everyone else is allowed to go to. But not for us. No sir! Never us. We're just the peons that aren't even allowed to stop taking calls to go pee. We have to be mindless robots with no human functions and no self respect or desire to be included as a real employee at all. It's straight up not ok, and deeply upsetting.