1) Product: What you are selling to districts (Elevate offers "certified teachers") is often a complete lie, because Elevate simply does not have enough virtual certified teachers to hit the numbers the CEO/board asks of the sales team. Despite this, the "leadership" will ask you to sell no matter what. Further, the "leadership" will intentionally not provide transparency as to what the districts will receive through a "partnership". To make matters worse, these contracts are with low-income school districts that have limited funding to utilize for their Middle/High School students. 2) Customer Retention: From the 2021-2022 school year -- I saw around a 10% (yes, 10%) customer retention of partners for the 2022-23 school year. This is again because of the misrepresentation/lying that takes place during the sales process. It is commonplace that districts will cancel contracts days or weeks into the "partnership" because of how awful the entire experience is. Again, to make matters worse, the lack of accountability at Elevate is non-existent, and Elevate will insist that the districts still pay the contract -- even if Elevate is providing nothing after the cancellation takes place. I saw everything from implementation beginning 2+ months late, schools cancelling on day 1 after seeing the instruction, weeks of no response to customer issues (because the operations/customer support team is understaffed), and schools having to cancel well into the contract because they couldn't allow their students to continue to suffer from the horrible experience Elevate provided. 3) Management & "Leadership": As mentioned earlier, "leadership" will always ask you to focus solely on selling, regardless of how horribly all of your partnerships are going. They will know that what is being offered during presentations/calls is completely untrue, and will willingly withhold this information from AE's. I repeatedly brought up concerns about how "partnerships" were going - and I was told to "have a different mindset", and to "focus on the right things". Lastly, there is a borderline comical (but also sad) hierarchical abuse of power that takes place within the sales team at Elevate K-12. Especially with the new "leadership" that is in place, working here must be avoided at all costs. Any type of communication, and ultimately respect for the Account Executives, was completely gone by fall 2022. Examples: increased quotas and changed territories with no explanation, meetings where "leadership" defends why commissions are not being paid on time (or at all), meetings taken away that were set up by you. I cannot emphasize what a mistake it would be to join this Elevate sales team -- regardless of the role.
