Ellucian reviews

3.7

68% would recommend to a friend

(1,403 total reviews)
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Laura Ipsen

74% approve of CEO

57% positive business outlook

Ellucian has an employee rating of 3.7 out of 5 stars, based on 1,403 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Ellucian employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.6 stars).

Reviews by job title

1K reviews
3.0
Oct 28, 2021

Help desk Contract

Recommend
CEO approval
Business Outlook

Pros

Decent pay, good management at the start. States 3-5 calls an hour, and it is true. But you have to manage a lot of school really fast, every week you get up-trained and up-skilled for a couple more schools that have very particular requirements for completing Tier-1 Roles. Good job for someone who wants to learn basic IT support.

Cons

You have to manage a lot of schools really fast, every week you get up-trained and up-skilled for a couple more schools that have very particular requirements for completing Tier-1 Roles. It can get overwhelming, and it is not for everyone in my honest, humble opinion. I went from 4 schools in the second week to 35 schools in the third month.

3.0
Sep 1, 2021
Recommend
CEO approval
Business Outlook

Pros

Most everyone I worked with was nice and not too hard to get along with.

Cons

The customers can be hard to deal with sometimes, and the training was too short, said they would give us 1 week of training, and 1 week as a shadow of someone taking the calls, but the week as a shadow never happened.

3.0
Jul 24, 2021
Recommend
CEO approval
Business Outlook

Pros

The pay is good. There are fun things to do.

Cons

There are clicks. These clicks can cause preferential treatment for some and prejudicial treatment for others. The hours can be long. The support can be lacking or nonexistent.

Viewing 217 - 219 of 1,403 Reviews

Glassdoor has 1,656 Ellucian reviews submitted anonymously by Ellucian employees. Read employee reviews and ratings on Glassdoor to decide if Ellucian is right for you.