Pros
American diabetes Association does provide health Insurance benefits from day one. Also, it’s a check if you really need one.
Cons
There is a reason why American Diabetes Association is always hiring for their customer service department, it’s because they have a hard time getting people to stay there. The customer service department consists of all the front line employees who actually talk to the constituents. Yet, surprisingly they are the least valued and respected department in the entire company. Be prepared to have to raise your hand to go to the restroom, an upper management team that treats everyone as though they are doing them a favor by letting them work there, unqualified upper management, inconsistent information during training, having to bring in a doctors excuse whenever you call in sick (yes, even with the flu), being treated like you are in some type of boot camp while you are in training, with constant ridiculous role playing, test, ridicule, mentors who yell at you while you are taking calls to hurry up and get the caller off the phone or you’ll get “IN TROUBLE”; and did I mention inconsistent information, the list really goes on and on. All of this while receiving very little pay. The moral of the department is the worst I have ever seen in any call center. Almost everyone always seems depressed and rarely ever even looks up to hello to each other. If you want to work there because you think you can help make a difference think again. Very few people there actually care about diabetes and the callers. They are more concerned with call metrics and getting as many calls answered and callers off the phone as quickly as possible and they want you to be a robot and read what is on the script. If you have half a brain you will be miserable there.