Great before 2023. Appen's "new" culture is terrible and worsening by the day. - Program Manager Appen Employee Review

2.0
Apr 5, 2023
Recommend
CEO approval
Business Outlook

Pros

- Prior to 2023, the WLB was solid and valued across the company. - Prior to 2023, the company was remote-first and embraced remote work - Prior to 2023, the company's senior leadership was more transparent and more communicative.

Cons

As much as I looked forward to a new change in leadership, the culture has eroded tremendously since he started in January 2023. Several actions the past few months have eroded trust in management. Toxic management is common now. Individual contributors are holding the company together, yet they are being cut or offshored. Meanwhile, management layers that provide little value and only create silos continue to bloat with individuals making up their own job titles and roles, and soak up everyone's time with endless meetings. After being told in the second half of 2022 that Appen was a remote-first company, a so-called Return-to-Office was rushed in the space of a month. This RTO is a misnomer because most employees are not based out of an office nor ever worked out of one. Appen has expensive taste for talent but doesn't want to pay for talent, except for, apparently, at the senior mangement-level. This is demonstrated by the increased offshoring to the Philippines and India. This is a short-term gain or win for the executives, but will have disatrious long-term operational and cultural consequences. I'm disappointed to write this as I really enjoyed working at Appen.

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Appen Response
3y
I am sorry to hear that you had a negative experience. We take all feedback seriously and I would like to thank you for bringing your concerns to our attention. I understand that your experience may not have lived up to your expectations, but I would like to assure you that we are constantly striving to improve and make our company a better place. Thank you for taking the time to share your thoughts.

Explore other reviews about Appen

5.0
Dec 2, 2025
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The work tasks are relatively clear, and my colleagues are very friendly and always offer help when I don't understand something. The company's policies and culture are also very transparent.

Cons

Sometimes due to urgent work delivery timelines.

1
5.0
Sep 28, 2017
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Working at home on the computer.

Cons

Lack of proper communication. No phone communication whatsoever, only by sending in tickets and emails. They hired me for a project for me to review advertisements and I worked hard at this task and always looked back at the materials as a guideline to keep all my answers as per how they want them to be. However, this was not good enough for them and I was retested. Of course, I knew they would fail the retest and fire me immediately. In addition, I have been putting in my house on my time sheet and they have not paid me once. They claim I will be paid for the hours I billed for but I have not seen any money yet. I am giving up on seeing any pay and my working with Appen has been a total waste of my time when I could have been putting in my efforts working for someone else.

166
avatar
Appen Response
8y
We’re very sorry to hear about your negative experience with Appen! Please feel free to contact us at feedback@appen.com; we would love to hear more information about your situation in hopes that it will help us improve our processes. - HR Manager
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