Sinking Ship - Customer Service Representative Aqua America Employee Review

1.0
Jun 3, 2014
Recommend
CEO approval
Business Outlook

Pros

The company provides you with lots of AQUA branded "stuff" in lieu of full time hours with benefits. They will gladly invite you to the AQUA picnic or special events such as "Walk at work Wednesdays"

Cons

Micromanaging call center bosses that do not listen to or respect their employees. Training is inconsistent and incomplete. The company has little to no interest in actually addressing a customer's problems, only with getting them off the phone. Customer Service reps are actually encouraged to hang up on customers and are reprimanded for seeking assistance with complex issues.

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5.0
May 14, 2026
Recommend
CEO approval
Business Outlook

Pros

Laid back Nice people Good management

Cons

Contract roles Role segmentation Commute

4.0
Jun 30, 2026
Recommend
CEO approval
Business Outlook

Pros

Low Stress with large amount of flexibility

Cons

Not much work to be done. Alot of down time

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