AVOID THIS PLACE - Customer Service Representative (CSR) BVI Employee Review

1.0
Dec 6, 2021
Recommend
CEO approval
Business Outlook

Pros

Health Insurance, parking garage, free coffee

Cons

One of the worst environments I have ever worked in. This place has it all. Incompetent management, favoritism, processes that add more to your workload and a resident office bully. The dept is always understaffed as all the good people keep quitting. You will be overworked and underpaid to the point where you will want to call in sick every day. Worst experience of my life.

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BVI Response
4y
Thank you for taking the time to review BVI on Glassdoor. We are sorry to hear you had a frustrating experience, but we really appreciate you bringing this issue to our attention. At BVI we aim to deliver the very best in all we do, holding ourselves accountable for results and we regret your experience at BVI didn’t match your expectations. If you wish to discuss this issue further, do not hesitate to reach us via our website, email or phone. Thanks again for your feedback, it is much appreciated and will help us to do better in the future.

Explore other reviews about BVI

5.0
Jan 22, 2026
Recommend
CEO approval
Business Outlook

Pros

Good flexibility and leadership, work life balance is positive

Cons

No cons, work life balance is great

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BVI Response
5mo
Thank you for sharing your feedback and experience at BVI. We are glad to hear you valued the flexibility, leadership, work-life balance, and the overall OneBVI culture. We appreciate your positive comments.
4.0
Jun 6, 2026
Recommend
CEO approval
Business Outlook

Pros

Culture Leadership R&D Product launches

Cons

Supply chain can’t keep up with demand. Salary and commission are low compared to industry competitors

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BVI Response
1mo
Thank you for acknowledging our culture, leadership, and product pipeline. We are glad these made a positive impression during your time with us. We take note of your comments regarding compensation and supply chain, and these are areas we continue to work on as we grow. We wish you all the best in your next role.
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