Pros
e-learning is good; free staff uniform; staff discount
Cons
uniform can be too hot in a store without air-conditioning especially if you're putting out new stock. Lots of emphasis by management on 'feel good moments' submitted by customers. Problem is the surveys are randomly issued, unlike on the Pharmacy where they are given to virtually every customer, and how likely is a customer who gets one if they've only bought a sandwich to complete it? It adds pressure when you're working on the till to explain to busy customers about the benefits of completing a survey. With the launch of the Boots app perhaps randomly generated surveys could be delivered to customers here rather than at the tills? and our time would be better spent telling customers about the app?! Also recently lots of customers came into store to use their vouchers before they ran out: unfortunately the store ran out of lots of items and customers were left disappointed that they were unable to use their vouchers. Hmmm wonder how many 'feel good moments' this produced.....