High turnover and instability in management - Claims Processor Centivo Employee Review

1.0
Apr 28, 2026
Recommend
CEO approval
Business Outlook

Pros

There was no pro at all.

Cons

When you have 3 managers quiting. Directors being fired and trainers leaving. Then hire 3 more managers just for 2 of them to quit.

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Centivo Response
2mo
Thank you for this feedback. Turnover is part of the reality of any organization that's growing and evolving - what defines us is how we respond to it. We've built a stronger L&D function, filled key leadership roles, and are close to filling a full leadership team with the expertise and commitment this work and culture requires. Prospective candidates will have the chance to meet them directly and we expect they'll come away impressed. Feedback from current team members is always welcome through our engagement surveys or to the People Team directly.

Explore other reviews about Centivo

5.0
Jul 21, 2025
Recommend
CEO approval
Business Outlook

Pros

-great benefits -company culture -work life balance

Cons

-leadership could communicate initiatives more clearly

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Centivo Response
5mo
Thank you for your feedback! We're so glad to hear Centivo offers the type of culture and work life balance you value. We are continuously working to improve our communication and have recently held Employee Engagement Focus Groups to do just that. This year we will be launching an all company Intranet which should increase visibility of the key initiatives for all departments and our progress towards them.
3.0
Jul 1, 2026
Recommend
CEO approval
Business Outlook

Pros

Competitive benefits. Fully remote work environment with good work-life flexibility. Opportunity to gain leadership experience in health insurance operations. Collaborative coworkers who were willing to help one another. Fast-paced environment where you can learn a lot in a short amount of time.

Cons

As a growing company, many processes were still evolving, which sometimes created confusion and inconsistency. Communication between departments could be improved, especially when new employer groups or process changes were introduced. Some teams lacked the tools or resources needed to work as efficiently as possible. Organizational changes and business priorities shifted frequently, creating uncertainty for employees. Advancement opportunities were somewhat limited depending on department and business needs. Overall, I enjoyed the experience I gained and the relationships I built. However, there were growing pains that affected day-to-day operations and long-term stability. If you're someone who enjoys working in a startup-like environment and can adapt to constant change, it can be a good place to build your skills. If you prefer well-established processes and long-term organizational stability, it may be more challenging.

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