Internal Promotion System is Broken - Market Development Representative Docusign Employee Review

2.0
Jan 25, 2021
Recommend
CEO approval
Business Outlook

Pros

DocuSign's product is superb, and upper management's vision is forward-thinking. Company provides generous compensation, and has handled COVID-19 strategically with genuine thoughtfulness for their employees. The Sales Org sets up the Account Executives for success.

Cons

Major issues within the Sales Development org. SDRs are easily promoted to MDR positions - simply by picking up the phone, and following up on warm leads. But DocuSign has over hired for the MDR role. With so many people trying to get to the AE level, promotion criteria is as stringent as ever. This is problematic because DS is at a point in their maturity where an MDRs sales abilities no longer matter - but their success, and thus chances to be promoted, is dependent on which team they land on. Some teams average over 160% attainment, while others are hovering around 55% attainment. Thus, top talent on poor-performing teams are being forced to leave the company. Morale in the MDR org is at an all-time low. Managers respond to complaints by saying "we understand" and "we hear you", but do not actually implement meaningful changes. If you are an incoming MDR, be warned that you could be getting set up for failure.

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Docusign Response
5y
Thank you for sharing your thoughts. We are glad to hear you think the product is great and that the senior leadership is thoughtful, visionary and pays generously. Thank you for your detailed feedback on the XDR team. While it is somewhat painful to read, please know that we will share with HR and Sales leadership.

Explore other reviews about Docusign

5.0
Jul 13, 2026
Recommend
CEO approval
Business Outlook

Pros

All good, very friendly, nice work life balance

Cons

Nothing that i can mention

1.0
Jul 12, 2026
Recommend
CEO approval
Business Outlook

Pros

Seriously, it's all about luck with your manager and territory. If you land a good one, the money can really flow. Honestly, you don't even need to deep dive into the details. Just hope for the best and you might strike gold. It's a real gamble sometimes, but that's how it goes.

Cons

Seriously, these sales quotas feel designed for us to fall flat on our faces. It's wild how management sometimes pushes us towards tactics that feel a little sketch. And don't even get me started on selling IAM; it's a real uphill battle. Honestly, the leadership here just isn't cutting it. It's frustrating to feel like you're set up for failure and not getting the support you need.

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Docusign Response
5d
Thank you for your candor. We want all of our sales teams to feel set up for success, and while we are continually focused on providing the right enablement and territory tools as our product portfolio evolves, we maintain a strict commitment to ethical business practices. We encourage you to report any concerns directly and confidentially to our Compliance and Ethics team at compliance@docusign.com so that this can be properly and thoroughly investigated.
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