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      Firstsource Solutions

      Engaged Employer

      Firstsource Solutions reviews

      Worst management - CSA - Customer Service Associate Firstsource Solutions Employee Review

      2.0
      Aug 7, 2023
      Csa - customer service associate
      Recommend
      CEO approval
      Business Outlook

      Pros

      Intricate process knowledge Build network

      Cons

      Worst management No proper hike Senior associate getting accused for POSH Paid parking Unrealistic targets

      avatar
      Firstsource Solutions Response
      2y
      Thank you so much for taking the time to leave us feedback. We are dedicated to creating a workplace where our employees thrive and feel valued. Our employees are our most valuable asset, and we are dedicated to their well-being and professional development. We recognize the need for improved management practices and will invest in training and support for our management team to ensure a more positive and supportive work environment. We are committed to reviewing and revising our compensation policies to align them with industry standards, ensuring that our employees are fairly rewarded for their contributions. We take allegations of harassment very seriously and have strict procedures in place to investigate and address such concerns promptly. Our goal is to maintain a safe and respectful workplace for all.

      Explore other reviews about Firstsource Solutions

      5.0
      Dec 4, 2025
      Patient advocate
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great team support from everyone

      Cons

      Not much pto and policy change

      3.0
      Jun 23, 2026
      Revenue cycle billing specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Remote, Company provides equipment, No Weekends. Gain your experience and move on!

      Cons

      People with higher education do not succeed with this company. Peanut shells for pay (not the whole peanut) with expensive “benefits”. Very much ran on favoritism. Some leaders micro manage to the point of not wanting to clock in to a remote position, yet take zero initiative in training you at any time during your onboarding. Equipment is subpar. Beware of the HIPAA violations!!!!!

      avatar
      Firstsource Solutions Response
      11h
      Thank you for taking the time to share your feedback. We are glad to know of your satisfaction with our company-provided equipment and the working schedule you were provided. Our Procurement and IT team work diligently to provide day-to-day kit delivery and set up support and though scheduling varies by role, we work hard to maintain a workflow that promotes a work life balance and personal wellness. We are sorry to hear of your dissatisfaction surrounding your benefits, pay, and leadership communication. Though we constantly review our benefits and pay structures to ensure that they meet market standards, we understand that not every offering will be satisfactory for all circumstances. We hope that you had a chance to review our free support options and wellness initiatives as our HR team is always available to advise regarding additional resources. We value your remarks regarding your leadership and training as we consistently review our working models to improve our employee onboarding and integration. Thank you again for your review. We wish you the best in your future endeavors.
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