Aug 12, 2012
Foley Response
13yWe are sorry that your experience working at Foley Carrier Services was not positive. However, some of the claims made in this review are simply false:
We are an equal opportunity employer, women make up a significant proportion of our workforce. That includes both management positions at every level and Sales department (and, yes, even Sales management).
Sales people are required to make a certain quota of calls. Given the number of employees who have been with the company, 10, 15 even 20 years (which the reviewer even alluded to), it should be clear that if you are willing to work, the job is both possible and lucrative. Furthermore, all employees receive 1 on 1 support from supervisors on a daily basis and regular training to ensure that they understand our services and our client's needs.
Foley has an excellent reputation in the industry (as an example, we currently have an 'A' rating with the Better Business Bureau). Yes, there are complaints about us online but we have 35,000 clients (and growing), inevitably there will be problems. As a company policy, we make serious efforts to reach out to these people and to fix errors if needed.
It is unclear what this reviewer is referring to by the annual plan, however, we have routinely hit our growth goals, the company has doubled the number of clients it has in three years.
On a personal note, I have worked for the company for five years and not experienced any of the issues with HR or Management listed above. My experience with the on-site HR manager has never been other than courteous and professional.
I'll also note that the company is now located in Hartford. We no longer perform drug testing on site (we are a drug testing company — testing was performed in a dedicated facility at the old office with the same professional manner that our customers received in the same facility).