Disorganized, poor management, too many changes - Anonymous employee Foley Employee Review

1.0
Sep 18, 2014
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

There are no Pros to working for Foley Carrier Services.

Cons

Foley has a very high turnover of employees and middle management. Rules and policies are made up on the fly and are not enforced by or for everyone. Middle management is not trained on how to manage employees and adequately answer client related questions. There is a divide between service and sales from the top to the bottom and employees who are dealing directly with customers are often left in the middle. The sales commission structure has changed many times limiting the ability to ever make what was advertised in the interview. Many employees are on state assistance or have a second job. Management spends more time in meetings behind doors trash talking their employees than working together for positive solutions.

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Foley Response
11y
Hi! Thank you for your feedback, we take our employee and interviewee opinions seriously. We are sorry that you did not enjoy your time working at Foley. We strive to build a team environment that makes everyone feel welcome and that honors their contribution. We continue to work with our employees to ensure their continued job satisfaction and are well rated on independent, anonymous employee satisfaction surveys.

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5.0
Jun 16, 2026
Anonymous employee
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CEO approval
Business Outlook

Pros

Serious about its strategic future and making big bets to adapt, realize opportunities and grow significantly in serving regulated markets. Huge opportunity as AI impacts legacy and traditional software companies, Foley service, operations and highly aligned and competent leadership team and employees pivoting to drive real and growing value. Amazing business model, great market and positioned for serious technical and market growth. With new technology and access, career opportunities look like they are going to expand, amazing place to learn about and put AI technology into practice

Cons

none that I can think of

2.0
Jun 11, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

My immediate team was kind, thoughtful, smart, and supportive.

Cons

Foley is a legacy services company that attempted to transition to a SaaS product, and then to an AI product. Unfortunately, the right leadership was not in place, change management best practices were nowhere to be found, and “AI first” turned into “AI is more trusted than employees.” Over the span of one year, senior employees had their well-documented concerns ignored, and Foley began to lose momentum. Rather than checking in with experts on the product, CS, marketing, or sales team, they simply added more executive leadership and created a culture of fear. While that was happening, the software engineering stalled, pricing changes caused customer confusion, the website domain lost all authority, sales missed every target, and budgets were slashed. Attempts to open a secondary office failed, and more than 25 people have been laid off (while others quit without backfill). Executives claim that this is a “restructuring” but Foley is not a safe place to work. Everyone is working only for themselves, afraid of losing their job in a difficult market. The corporate value of “teammateship” is now a joke for anyone who has worked there longer than a month. When you leave a company it is a bad sign if everyone you talk to says “take me with you.” TLDR: Don’t work for Foley. (I wrote this without the use of any generative AI.)

5
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