It's got some good and some bad. - Anonymous employee Gladly Employee Review

3.0
Jan 27, 2022
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Solid group of people that will work to support each other If you like start-up environments you will do well here The product is an interesting idea that could easily catch on mainstream WFH life is great as it gives you real flexibility in where you want to be located

Cons

Very high turnover lately, major senior and very senior members of almost every team have left leaving few in their place with the same knowledge and experience No clear sense of where the company will be in 6-12 months. They are not exactly struggling, but also not exactly in high growth. They are in the awkward middle step which can be unsettling. Expect to work odd hours and to be responsible for many different things Career advancement and promotion opportunities are essentially non-existent

Explore other reviews about Gladly

5.0
Jul 21, 2025
Recommend
CEO approval
Business Outlook

Pros

- Mission-driven company solving a real customer need - Smart, capable teams who care about the work - Strong product-market fit and happy customers - Incredible customer list - Lots of opportunity to take ownership and drive impact - New CEO is leading the company in the right direction

Cons

- Strategic direction from leadership is still too vague, though it’s trending in the right direction - Too many competing priorities dilute focus and stretch teams thin - Decision-making can be slow and overly consensus-driven, which drags down execution speed - No 401k match

3.0
Jun 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Smart people, currently iterating product fast

Cons

Poor leadership, very self serving, they only want to promote themselves and only care about optics they do not care about output but only input to make it look like youre doing busy work even though it does not relate to impact

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