Pros
The Customer Service Center here in Tempe is a great place to work. Management really cares about their employees and continually make improvements to our work, environment and servce. They brought in a new manager a little over a year ago and she listened to us, made changes and turned this place around. Morale is awesome now. Management is very open, caring and fair and helps us strive to do our best. This is so unlike your typical call center. It's quiet and peaceful and they don't hold us to things like AHT, ACW and talk time. We have things we have to meet but the focus is on customer service and quality. The job is fast paced and low stress. Our customers like hearing from us or calling us for help. I enjoy my job, the people and I feel like I am making a difference.
Cons
Nothing really. We did have some people here that were difficult and created a negative energy but they aren't here anymore.