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Legend Senior Living

Engaged Employer

CSA - CSA - Customer Service Associate Legend Senior Living Employee Review

1.0
Oct 15, 2018
Recommend
CEO approval
Business Outlook

Pros

The intent to provide a safe, supportive and enriching environment for the elderly and those with memory impairment is a great goal to work towards. The residents are dear. You'll find some really good co-workers.

Cons

Where to begin? The pay is low, the benefits are almost non existent and expensive and the training is simply minimal at best. Upper management, if you have any, is not supportive, The home office is so detached from the reality of what goes on in the community, micromanaging is heavy but true leadership is completely lacking. You will feel like you are under a gag order to say anything to enlighten the home office or if you, God forbid, need help or have a question about the job. The job description, if you are even given one when interviewing, is deceptively light compared to the actual job requirements. Many mixed messages are sent. You are not given any management benefits at all but you are required to work as manager on duty on the weekends about every six weeks, will be required to attend every special event, work rotating holidays, and must use your PTO to take any holidays off. The hard workers are taken advantage of, the poor workers are rarely held accountable for anything. And the worst of it is, the residents are the ones to suffer from the enormous turnover and shortage of professional care.

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Legend Senior Living Response
7y
Thank you for your review. Our goal is to provide a positive work environment that recognizes the value of all staff and fosters individual growth and development. We are saddened to hear you did not find this to be the case during your time with us. We are concerned by some of the items you mention in your review and would appreciate the opportunity to discuss further. Please consider calling our Associate Care Link Line at 877-877-3893 so we can learn more. Thank you.

Explore other reviews about Legend Senior Living

5.0
Jul 15, 2026
Recommend
CEO approval
Business Outlook

Pros

Got to work with regional management

Cons

Not really any cons to this

1.0
Jul 21, 2026
Recommend
CEO approval
Business Outlook

Pros

The residents are the pros. I enjoy taking care of them and making them happy.

Cons

Expecting a 5 star hospitality experience with instantaneous response times for every resident. Management does not help when there are staffing shortages. They won’t help answer call bells or assist in the kitchen. Legend wants to run the shift with the bare minimums for staff to resident ratios. Having to be an aide changing soiled briefs to then passing meals in the dining room is insanitary. They want you to do extra work but don’t want to pay overtime. Your shift is for 8 hours minus 30 minutes for an unpaid meal break that you must take. So you never get a 40 hour work week pay, only 37.5.

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