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Michigan State University Federal Credit Union

Engaged Employer

Used to be great, one of the worst now - Member Service Representative Michigan State University Federal Credit Union Employee Review

1.0
May 12, 2026
Recommend
CEO approval
Business Outlook

Pros

The health insurance, PTO, and ability to mostly work remote are all great.

Cons

The pay is low, and the company has shifted from truly being a great place to work to becoming the kind of environment that grinds down employees through high workloads with little to no support, unrealistic expectations, and constant issues that impact employees and members. There is such a focus on reaching 10 billion in assets but this is being done by sacrificing everything that once made this place great.

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Michigan State University Federal Credit Union Response
1mo
Thank you for taking the time to share your feedback. We’re glad to hear that our benefits, including health insurance, PTO, and remote work flexibility, have been a positive part of your experience. We’re continuing to invest in helping our leaders effectively navigate and communicate through change, knowing how critical that is to the overall employee experience. When it comes to compensation, we review pay on a regular basis and compare it against market data to help ensure we remain competitive. We also understand that not every role or structure will be the right fit for everyone, and we value candid feedback that highlights where we have opportunities to improve. We appreciate your perspective and encourage ongoing feedback, as it helps us identify areas where we can improve and strengthen both the employee and member experience.

Explore other reviews about Michigan State University Federal Credit Union

5.0
May 22, 2026
Recommend
CEO approval
Business Outlook

Pros

Working at MSUFCU has been an incredibly rewarding experience. The work is fast-paced, innovative, and always evolving which keeps every day exciting. Leadership is forward thinking and truly invests in employees through AMAZING benefits, education and growth opportunities, and a strong focus on work-life balance. Having an onsite cafe at the headquarters, a workout facility and coworkers who genuinely feel like family make it an even better place to work. I hope to retire from here as it's the best job that I've had.

Cons

fast-paced with new projects all the time

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Michigan State University Federal Credit Union Response
1mo
Thank you for taking the time to share your feedback. We’re pleased to hear that our benefits have been a positive part of your experience. As we continue to grow and evolve with industry trends, we remain committed to keeping each day engaging and rewarding for you. We value your perspective and encourage you to continue sharing your thoughts. Your feedback helps us identify opportunities to improve and enhance both the employee and member experience.
1.0
May 13, 2026
Recommend
CEO approval
Business Outlook

Pros

You will meet some great co-workers and friends, they do generally employ good people.

Cons

You will meet wonderful human beings but this company will take advantage of you and their kindness in every single way you can possibly imagine. They do not care about their people, on a simple fundamental level. I went through a very difficult experience here (in short, I was sexually assaulted by a fellow employee at a company event) and they never did a single thing to support me, and instead blamed me for it for a very long time. Years later, I tried to hold them accountable for their part in what happened to me, and instead, they let me go for being “difficult”. Truly, my near 5 year experience at this company was traumatic, and I actively encourage loved ones to not seek MSUFCU out as an employer or lender. I have never trusted a company less. MSUFCU wants you to be a robot, and come in and hit impossible metrics, day in and day out. Have any other experience other than “I love the credit union”, then get out.

4
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Michigan State University Federal Credit Union Response
1mo
We are truly sorry to hear how deeply negative your time with MSUFCU felt. We are committed to fostering a workplace where employees feel safe, respected, and supported. Concerns like what you shared are taken extremely seriously, and we work to address them with care, confidentiality, and thoroughness. While we cannot comment on specific situations, we want to emphasize we are committed to continuously learning and improving our practices in how we support our employees. We wish you all the best moving forward.
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