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      Michigan State University Federal Credit Union

      Engaged Employer

      Michigan State University Federal Credit Union reviews

      Do not work here. - Member Service Representative Michigan State University Federal Credit Union Employee Review

      1.0
      May 14, 2026
      Member service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Fully paid health insurance, PTO

      Cons

      Horrific work environment, management is unresponsive to anything but positive feedback and continue to increase workloads, cut benefits, threaten to cut them further, they promise opportunities for growth but only a single one of my team mates got a promotion in the 3 years I’ve been here, culture constantly gets worse as leadership makes decisions solely to make more money, continues to buy banks instead of investing anything in employees, blames us for being burnt out and expects us to come up with the solutions to that (which cannot include any changes by management), exodus of senior employees and only entry level positions are available for employees to bid for, eliminated all management development opportunities, eliminated DEI as a pillar of their culture to get approval for a merger and fired people who spoke out. Low pay with no opportunity for a raise over 3%, toxic management, management constantly brags that they’re “the best” and “not like other places” but provide 0 support and railroad unhappy employees out.

      avatar
      Michigan State University Federal Credit Union Response
      1mo
      Thank you for taking the time to share your feedback. We appreciate hearing about your experience, including the aspects you valued, such as health insurance and PTO. We recognize that periods of change can impact the employee experience, and we’re continuing to invest in helping our leaders effectively navigate and communicate through those changes, given how important that is to our teams. But the experience you describe is not what we would want for anyone. To support employee growth and development, we offer several leadership development programs and tuition reimbursement. As of May 2026, our internal fill rate is 45%, reflecting our commitment to internal mobility. We appreciate your perspective and the contributions you made during your time here. Your feedback will be shared with the appropriate teams as part of our ongoing efforts to enhance the employee experience.

      Explore other reviews about Michigan State University Federal Credit Union

      5.0
      May 22, 2026
      Marketing manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Working at MSUFCU has been an incredibly rewarding experience. The work is fast-paced, innovative, and always evolving which keeps every day exciting. Leadership is forward thinking and truly invests in employees through AMAZING benefits, education and growth opportunities, and a strong focus on work-life balance. Having an onsite cafe at the headquarters, a workout facility and coworkers who genuinely feel like family make it an even better place to work. I hope to retire from here as it's the best job that I've had.

      Cons

      fast-paced with new projects all the time

      avatar
      Michigan State University Federal Credit Union Response
      1mo
      Thank you for taking the time to share your feedback. We’re pleased to hear that our benefits have been a positive part of your experience. As we continue to grow and evolve with industry trends, we remain committed to keeping each day engaging and rewarding for you. We value your perspective and encourage you to continue sharing your thoughts. Your feedback helps us identify opportunities to improve and enhance both the employee and member experience.
      1.0
      May 13, 2026
      Loan officer
      Recommend
      CEO approval
      Business Outlook

      Pros

      You will meet some great co-workers and friends, they do generally employ good people.

      Cons

      You will meet wonderful human beings but this company will take advantage of you and their kindness in every single way you can possibly imagine. They do not care about their people, on a simple fundamental level. I went through a very difficult experience here (in short, I was sexually assaulted by a fellow employee at a company event) and they never did a single thing to support me, and instead blamed me for it for a very long time. Years later, I tried to hold them accountable for their part in what happened to me, and instead, they let me go for being “difficult”. Truly, my near 5 year experience at this company was traumatic, and I actively encourage loved ones to not seek MSUFCU out as an employer or lender. I have never trusted a company less. MSUFCU wants you to be a robot, and come in and hit impossible metrics, day in and day out. Have any other experience other than “I love the credit union”, then get out.

      4
      avatar
      Michigan State University Federal Credit Union Response
      1mo
      We are truly sorry to hear how deeply negative your time with MSUFCU felt. We are committed to fostering a workplace where employees feel safe, respected, and supported. Concerns like what you shared are taken extremely seriously, and we work to address them with care, confidentiality, and thoroughness. While we cannot comment on specific situations, we want to emphasize we are committed to continuously learning and improving our practices in how we support our employees. We wish you all the best moving forward.
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