An all around horrible job - Call Center Specialist Michigan State University Federal Credit Union Employee Review

Thank you for sharing your experience. We’re sorry to hear your time with us was difficult, and we appreciate your honest feedback. Our Call Center team plays a vital role in delivering superior service to our members, and we deeply value the dedication and hard work of our employees. We recognize the demands of the role and its critical impact on our success. We strive to provide balance for our employees throughout the workday, and our availability goals support this. Serving the members and our community are essential aspects of our Credit Union. There are several departments that have a variety of scheduling options to support members and employees in different ways. One of the driving factors for members’ selection for a Financial Institution is convenience. Members regularly comment on choosing to do business with MSUFCU based on being open and available for them when others were not. When an employee is scheduled to work on a Saturday, they are scheduled a day off within the week, to maintain a 5-day schedule and support work life balance. We are committed to supporting our employees with the tools, resources, and a positive environment needed to succeed. We ensure managers and team leads are available for guidance, and we encourage open communication through leadership, HR, and through our open-door policy. We continue to enhance our training programs and resources to help set employees up for success and navigate complex calls. In addition to our robust benefits offerings, we also offer an Employee Assistance Program to support mental health and well-being. Lastly, we complete an annual compensation analysis to ensure our wages are competitive to the market. This has resulted in an increase in wages across a variety of our roles including our Call Center team. Thank you again for your feedback and contributions. Your insights help us improve the experience for both our team and members.