Avoid the call center. - Member Services Michigan State University Federal Credit Union Employee Review

We appreciate the time you put into highlighting areas you feel we can improve and want to assure you we take the employee experience seriously. To support the growth and vitality of the organization, we have made carefully considered decisions around geographic expansion, organizational structures, and the ways we reach our members. While we have experienced a great deal of growth and change, we aim to stay rooted in our core values. This includes our pursuit of growth and development, encouraging and embracing change, and cultivating an inclusive work environment. These decisions and changes are informed and guided by our service to our members, the needs of our employees, and support our communities. We are sorry to hear about your personal experience in the Call Center. We work hard to build an engaging workplace across the organization and are pleased to share that, according to our annual anonymous employee engagement survey, engagement in the Call Center has increased in the past year, with turnover lagging the industry. We have continued goals and identified action to maintain this positive momentum. We understand the significance of fostering trust and engagement at every level of the organization. As an MSUFCU employee, if you have specific concerns around workplace culture, leadership support, or organizational direction that we can help address, we encourage you to utilize our open-door policy by reaching out to your HR Business Partner, an executive team member, or any member of the HR Leadership team so we can discuss and understand your concerns further.