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Michigan State University Federal Credit Union

Engaged Employer

It's not a happy place - FSS1 Michigan State University Federal Credit Union Employee Review

2.0
Jun 12, 2025
Recommend
CEO approval
Business Outlook

Pros

Benefits reel people in only to make them unhappy

Cons

Each person has a different answer for the same question - training is not adequate. Updates and changes are made constantly so nobody really knows how to do things the currently correct way. Branch employees are constantly on their phones or chatting on teams while members are waiting in the lobby to be helped. Additional work is always piling up due to traffic and lack of employees. You're asked to sell products and services to every single member while members complain they waited 20 minutes to be helped - I was told this wouldn't be a sales position when I was hired in. What on earth is the point in remodeling a building that the majority of the people who work in - work from home???

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Michigan State University Federal Credit Union Response
1y
Thank you for sharing your experience as a Financial Services Specialist. MSUFCU is proud to offer a comprehensive benefits package that supports our employees' well-being. We’re committed to ensuring our offerings remain competitive and meaningful. As our organization continues to grow, our technology and processes evolve with us, requiring updates to our training programs. Our Learning & Development team is dedicated to designing resources that meet the needs of all employees. We know there is always room for improvement. If anything is ever unclear, employees are encouraged to connect with their leadership team to discuss opportunities for additional support. While there are goals around offering products and services, our focus is on listening to our members, understanding their unique needs, and helping them discover the solutions that best support their financial goals and dreams. As one of our core values, providing Superior Member Service remains key to everything we do. Your feedback has been shared with Branch Leadership and reinforces the importance of being present with our members. At MSUFCU, every space serves as an extension of our brand. Our buildings serve hundreds of employees and community members. These environments are updated to keep pace with our business needs. Our goal is to create spaces that foster positive interactions with our members and community while also providing a comfortable and productive environment for our employees. Lastly, while internships are a way to build strong future talent pipelines, we are equally invested in developing our internal talent. We offer a variety of professional development opportunities including tuition reimbursement, job shadowing, and other learning experiences to support our employees in growing their careers and reaching their full potential. Thank you again for sharing your experience. We’re committed to continuing to create a workplace where employees feel valued, supported, and empowered to grow.

Explore other reviews about Michigan State University Federal Credit Union

5.0
May 22, 2026
Recommend
CEO approval
Business Outlook

Pros

Working at MSUFCU has been an incredibly rewarding experience. The work is fast-paced, innovative, and always evolving which keeps every day exciting. Leadership is forward thinking and truly invests in employees through AMAZING benefits, education and growth opportunities, and a strong focus on work-life balance. Having an onsite cafe at the headquarters, a workout facility and coworkers who genuinely feel like family make it an even better place to work. I hope to retire from here as it's the best job that I've had.

Cons

fast-paced with new projects all the time

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Michigan State University Federal Credit Union Response
1mo
Thank you for taking the time to share your feedback. We’re pleased to hear that our benefits have been a positive part of your experience. As we continue to grow and evolve with industry trends, we remain committed to keeping each day engaging and rewarding for you. We value your perspective and encourage you to continue sharing your thoughts. Your feedback helps us identify opportunities to improve and enhance both the employee and member experience.
1.0
May 13, 2026
Recommend
CEO approval
Business Outlook

Pros

You will meet some great co-workers and friends, they do generally employ good people.

Cons

You will meet wonderful human beings but this company will take advantage of you and their kindness in every single way you can possibly imagine. They do not care about their people, on a simple fundamental level. I went through a very difficult experience here (in short, I was sexually assaulted by a fellow employee at a company event) and they never did a single thing to support me, and instead blamed me for it for a very long time. Years later, I tried to hold them accountable for their part in what happened to me, and instead, they let me go for being “difficult”. Truly, my near 5 year experience at this company was traumatic, and I actively encourage loved ones to not seek MSUFCU out as an employer or lender. I have never trusted a company less. MSUFCU wants you to be a robot, and come in and hit impossible metrics, day in and day out. Have any other experience other than “I love the credit union”, then get out.

4
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Michigan State University Federal Credit Union Response
1mo
We are truly sorry to hear how deeply negative your time with MSUFCU felt. We are committed to fostering a workplace where employees feel safe, respected, and supported. Concerns like what you shared are taken extremely seriously, and we work to address them with care, confidentiality, and thoroughness. While we cannot comment on specific situations, we want to emphasize we are committed to continuously learning and improving our practices in how we support our employees. We wish you all the best moving forward.
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