Stay away. Everything is just terrible. - Social Media Specialist Miniso Employee Review

1.0
Jun 8, 2019
Recommend
CEO approval
Business Outlook

Pros

Nothing. Maybe just for some experience.

Cons

When I first started, they were still building their team in Toronto, so maybe things have changed and improved. However, based on updated reviews, it seems like nothing has even changed. I started in November 2017 and they hired me after 20 minutes of my interview. That was already sketchy as it seems like they are desperate. Boss only speaks mandarin and does not understand any English, so there is a big language barrier. Everyone also only speaks in Mandarin, so you if you don't understand, good luck. I was thrown into this position with no training, direction, or help. No one bothers talking to you or befriending you. I didn't even get my login until a week later and my own employee card until 1.5 weeks later. There was a very small number of employees, so you will be given multiple roles and tasks at once. Everyone and everything is VERY disorganized. Every department is still sorting their own things, even warehouse. How do you expect your employees to work and be efficient if upper management is all over the place and can't even direct you? A lot of back and forth with main office in Vancouver as their main marketing team is there. I had to call them almost every other day (3 hours after I start as Vancouver is a different timezone) to be aligned with their work. A lot of miscommunication. I've sent emails to HR about my complaints and even called them and they said they will respond and till this day, June 2019, no reply back. Overall, there's just terrible upper management and they do not care about their own employees at all. Worst experience of my life.

Explore other reviews about Miniso

5.0
Aug 22, 2025
Recommend
CEO approval
Business Outlook

Pros

I loved my co workers here

Cons

On my feet, but that's just a part of the job

1.0
Jun 17, 2026
Recommend
CEO approval
Business Outlook

Pros

It's fun to see what inventory we'll get, and it's fun product to sell. Coworkers are great to be around.

Cons

Upper management is horrible. 3 months into the store manager being fired, with no new SM in sight. When higher-ups come in to help, they are hard to communicate with, often giving off a harsh attitude. They will say everything that is wrong with the store with no positives. We were told to fill a particular IP because it was light when we had no inventory to fill it with, which they must have missed during their visit. The store was once sent so much shipment that we had to fill our bathroom with bags of inventory. The electricity went out once because the bill wasn't paid. Very little training is provided. Management would rather work a skeleton crew into the ground than care about employee turnover.

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