Great mission. Lacking leadership. - Customer Advocate OCLC Employee Review

1.0
May 9, 2023
Recommend
CEO approval
Business Outlook

Pros

We truly have a good mission. Its what keeps me here. Many people here have the same feeling. We all love what libraries do for communities and mankind.

Cons

I love the mission, but something’s rotten at here. The CEO of this non-profit makes almost $2 million a year. The rest of the EMT makes almost $500k.. It makes no sense when we aren’t growing market share or releasing significant new products. The executive leadership is embarrassing . The CFO has lost four managers in the past 6 months and he’s a micromanaging tyrant bully. Doesn’t trust anyone and everyone avoids him. The ivy league MBA CIO has done nothing. He can’t keep the systems running and four of his executive directors have left in the past year. He can’t deliver a project that isn’t millions over budget and years late. He’s also the head of the DEI initiative. A middle aged white male. Nice. He’s so interested in DEI, his last three Executive Director hires were, get this, middle aged white males. And the five star reviews on here are all written by the HR department. As soon as a negative one comes out, the click farms spin up and they write a bunch of positive reviews. Skippy can’t have his precious ego bruised. Truly authentic and transparent. Not quite. I’m sorry library community, you deserve better. We're here for you not the lackluster management.

Explore other reviews about OCLC

5.0
Jul 11, 2026
Recommend
CEO approval
Business Outlook

Pros

Great team and work environment Interesting work day to day Working here feels meaningful

Cons

Compensation can be lower than average

2.0
Jun 13, 2026
Recommend
CEO approval
Business Outlook

Pros

The benefits, particularly the thrift plan, are good for as long as they still exist. The employees are generally smart and caring people.

Cons

Upper management is neither good nor trustworthy. To go into details would most likely violate this website's TOS. Trust them not to tell you the truth, trust them to blame you if they can save themselves for another year. Any stories you've heard about a great place to work are based on old data. That company no longer exists. While layoffs have always been a threat, employees are constantly on edge now and having the CEO tell them if they want to stay on they shouldn't make trouble does not help, to say the least If you get hired here, understand that this cannot be a long term destination. Get your experience, have an exit plan, don't get comfortable and fade into mediocrity because that is your future, and that's if you are lucky. I just want to add that everything the other reviews say about the president is true. He absolutely did mock employee responses to an opinion survey at a town hall.

3
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