Poor environment and leadership - Manager of Ops Exllence RadNet Employee Review

1.0
Feb 11, 2025
Recommend
CEO approval
Business Outlook

Pros

Hard-working people that care about the patient experience Employees that want to do a good job and amplify the brand

Cons

Poor working conditions Lack of leadership support Toxic work environment Lack of support and coaching Poor pay Lack of innovation, technology, and support mechanisms to manage and support the customer service team

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RadNet Response
1y
Thank you for taking the time to share your insights from your time with us. We appreciate your dedication to the team and our patients — your commitment was clear and impactful, and it's something we deeply value. We’re grateful for the hard work of the team members you worked with, and we recognize that they genuinely care about our patients' well-being. We aim to foster that level of passion across all levels of the company, as well as provide an enriching environment for our employees. Thank you again for your hard work during your time with us. We appreciate you perspective, and we wish you all the best moving forward."

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5.0
Jan 4, 2026
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CEO approval
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Pros

Great place to work. Fun people.

Cons

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1.0
Jul 16, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

I have best coworkers. Everyone help each other and look out for one another.

Cons

The job itself is not difficult to learn or perform. The biggest challenge is the management. There is a clear need for stronger leadership and people-management skills. Although management frequently emphasizes the importance of using time wisely, they often do the opposite by spending excessive amounts of time talking in circles about situations that have already happened instead of focusing on resolving the issue. Rather than addressing the root cause and working toward a solution, discussions can become unnecessarily prolonged and repetitive. While it is appropriate to address recurring mistakes, isolated errors are often dwelled on far longer than necessary instead of being treated as learning opportunities and moving on. Feedback also tends to come across as condescending rather than constructive, creating an unnecessarily stressful work environment. Compensation is already below what many employees could earn elsewhere, so strong leadership and a positive workplace culture become even more important. When pay is not particularly competitive, employees are more likely to stay because they feel respected, supported, and valued. Unfortunately, that has not been my experience. Improving leadership, communication, and focusing on solutions rather than prolonged criticism would make a significant difference in employee morale and retention.

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