Pros
-Generally speaking, the employees are what make you want to come back into work the next day. -The software and hardware are more up to date than most places I've worked.
Cons
-Told in training that managers will take escalations. This is not true. They will do everything possible not to get on the phone regardless of the situation. -You spend all your time being yelled at by the customers only to turn around to look for support from supervisors, and the get nothing from them. You're stuck with a pissed off customer and no tools to fix the situation. -Mandatory overtime and completely inconsistent scheduling. They are not an employee centered company. -There's a reason why they have a class of new hires each week: they can't hold onto their employees.