2.0
Jan 10, 2026
Former employee, more than 1 year
Recommend
CEO approval
Business Outlook
Pros
Good Pay for call center work
Cons
Favoritism Making customer retention a sales game Horrible call quality assurance Constant changes that hurt morale Creating a fake caring environment whilst mistreating workers Supervisors avoiding speaking to customers unless begged by reps Ever changing rules for metrics forcing reps to make questionable retention decisions to receive bonuses and keep employment