Pros
• Decent benefits • Pay is stable and predictable • Good short-term option if you need steady income while searching for another role
Cons
• The experience started okay but declined quickly after the first few months • Management often relied on childish engagement activities (e.g., arts-and-crafts like making paper snowflakes) instead of meaningful professional development • Inconsistent nd unnecessary messaging from leadership created confusion and frustration • Lack of direction and poor transparency around performance data and metrics • Very high daily call volume with little recognition or reward for performance • Heavy micromanagement for what is ultimately a repetitive, low-complexity role • No real opportunity for advancement, expect to do the exact same work indefinitely • Annual pay increase is minimal (around $1.50/hour), which does not match workload or expectations