2.0
Jan 19, 2026
Former employee
Richmond, VA
Recommend
CEO approval
Business Outlook
Pros
WFH Decent pay Catered lunches during in office days
Cons
Stressful maintaining unrealistic metrics Backhanded agents Supervisors never wanted to take calls
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Users say... "Caring people and great company." "Good benefits that keep improving" "Supportive culture and great people" "Good Pay for call center work" "work life balance is great"
Users say... "Bad management" "Sales managers are a complete joke along with directly above them" "Training is awful, when ever new hires come on the floor they never know anything and many more issues from that." "Chad’s leadership was amazing and that distilled down to every people manager in every organization." "Awful communication."