Not a bad place to work at all. - Customer Support Representative SimpliSafe Employee Review

4.0
Oct 19, 2016
Recommend
CEO approval
Business Outlook

Pros

-Regular Schedule, although you may not always work the Monday-Friday you will always have the same 9-6 (or whichever shift your work) - Pretty casual work environment and extremely open minded. LGBTQ friendly. Come as you are. -A lot of growth potential in the company. If you are putting in the work you can become a supervisor or a lead or HR. One HR member, Peter, was promoted 3 times in his first year. - Pretty decent starting pay. - Unlimited Overtime - Inexpensive benefits (blue cross blue shield, delta dental, and vision) -401k - Customer service appreciation week - 2 Company events per year and they are awesome. - Company pays for team building outings.

Cons

- You are sitting at a desk all day. -You might gain some weight sitting at the desk all day. -Not ideal if you don't like speaking to people on the phone.

Explore other reviews about SimpliSafe

5.0
Jun 2, 2026
Recommend
CEO approval
Business Outlook

Pros

Great Culture Great Training Great Perks

Cons

Hours can be an inconvenience

2.0
Jun 24, 2026
Recommend
CEO approval
Business Outlook

Pros

Great teammates, very collaborative. It’s clear everyone here believes in the mission. Competitive salary

Cons

New leadership is rudderless. Flailing and constantly making changes to leaders. No more long term incentive plan for managers and lower. It feels like they’ve been figuring out things as they go since the acquisition by GTCR. Low opportunity for advancement.

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