Customer support - Customer Support Representative SimpliSafe Employee Review

2.0
May 22, 2017
Recommend
CEO approval
Business Outlook

Pros

Holiday bonus and location. Right in downtown crossing next to the T.

Cons

Young management, unorganized and they are not flexible with taking time off. They are so big on sales and even though during training they said that the sales quotas are not important but once they put you on the phones, it could be the reason why they fire you if you barely get any sales. Worst place to work for. Won't even think to put them on my resume. They did not contribute to my career growth in any ways.

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5.0
Jun 2, 2026
Recommend
CEO approval
Business Outlook

Pros

Great Culture Great Training Great Perks

Cons

Hours can be an inconvenience

2.0
Jun 24, 2026
Recommend
CEO approval
Business Outlook

Pros

Great teammates, very collaborative. It’s clear everyone here believes in the mission. Competitive salary

Cons

New leadership is rudderless. Flailing and constantly making changes to leaders. No more long term incentive plan for managers and lower. It feels like they’ve been figuring out things as they go since the acquisition by GTCR. Low opportunity for advancement.

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