Great product, terrible management - Customer Support Representative SimpliSafe Employee Review

1.0
Jul 30, 2019
Recommend
CEO approval
Business Outlook

Pros

Great product Heart of downtown Boston

Cons

Poor work environment No upward mobility "Do this or get fired" mentality

Explore other reviews about SimpliSafe

5.0
Jun 2, 2026
Recommend
CEO approval
Business Outlook

Pros

Great Culture Great Training Great Perks

Cons

Hours can be an inconvenience

2.0
Jun 24, 2026
Recommend
CEO approval
Business Outlook

Pros

Great teammates, very collaborative. It’s clear everyone here believes in the mission. Competitive salary

Cons

New leadership is rudderless. Flailing and constantly making changes to leaders. No more long term incentive plan for managers and lower. It feels like they’ve been figuring out things as they go since the acquisition by GTCR. Low opportunity for advancement.

1
See reviews by: Helpful|Rating|Date|All