A company that used to care - Customer Service Supervisor SimpliSafe Employee Review

2.0
Oct 8, 2019
Recommend
CEO approval
Business Outlook

Pros

Great diversity in hiring, unlimited overtime for reps, and free beer every friday

Cons

Information is rarely shared between departments, marketing never adjusts their strategy based on feedback from customer service or timing, you're expected to help customers while receiving no help yourself. The pay is also way too low for handling something as important as someone's sense of security.

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5.0
Jun 2, 2026
Recommend
CEO approval
Business Outlook

Pros

Great Culture Great Training Great Perks

Cons

Hours can be an inconvenience

2.0
Jun 24, 2026
Recommend
CEO approval
Business Outlook

Pros

Great teammates, very collaborative. It’s clear everyone here believes in the mission. Competitive salary

Cons

New leadership is rudderless. Flailing and constantly making changes to leaders. No more long term incentive plan for managers and lower. It feels like they’ve been figuring out things as they go since the acquisition by GTCR. Low opportunity for advancement.

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